Cookies
Cookies are files saved on your phone, tablet, or computer when you visit a website.
We use cookies to:
- remember what messages you have been shown so we do not show them again
- understand how you use this service so we can update and improve it
- temporarily store information you enter so you can use the service
Analytics cookies (optional)
With your permission, we use Google Analytics to collect information about how you use this service. This helps us check the service is meeting your needs and make improvements.
Google Analytics stores information about:
- how you got to the site
- pages you visit and how long you spend on them
- what you click on
No personal details are stored with this information, so you cannot be identified.
We do not allow Google to share or store our analytics data.
We also use Dynatrace to monitor the health of our service. Dynatrace captures data on the infrastructure of our service to help us diagnose problems and keep our systems running.
| Name | Purpose | Expires |
|---|---|---|
| _ga | Used to distinguish users | 2 years |
| _ga_<container-id> | Used to persist session state | 2 years |
| dtCookie | Helps us monitor our service and deliver a better experience | When you close your browser |
| dtLatC | Helps us monitor our service and deliver a better experience | When you close your browser |
| dtPC | Helps us monitor our service and deliver a better experience | When you close your browser |
| dtSa | Helps us monitor our service and deliver a better experience | When you close your browser |
| rxVisitor | Helps us monitor our service and deliver a better experience | 2 years or when you close your browser (depending on the system) |
| rxvt | Helps us monitor our service and deliver a better experience | When you close your browser |
Essential cookies
Essential cookies keep your information secure while you use this service and help us stay in line with data protection laws. We do not need to ask permission to use them.
| Name | Purpose | Expires |
|---|---|---|
| cookies_policy | Saves your cookie consent settings | When you close your browser |
| cookies_preferences_set | Lets us know you have saved your cookie consent settings | When you close your browser |
| AUTH_SESSION_ID_LEGACY | Stores a session ID and temporarily stores the data you enter, so you can sign in to our service | When you close your browser |
| AUTH_SESSION_ID | Stores a session ID and temporarily stores the data you enter, so you can sign in to our service | When you close your browser |
| KC_RESTART | Stores data that allows you to sign in to our service more easily | When you close your browser |
| KEYCLOAK_SESSION_LEGACY | Stores a session ID to identify you across our service | 36 hours after issue |
| KEYCLOAK_SESSION | Stores a session ID to identify you across our service | 36 hours after issue |
| KEYCLOAK_IDENTITY_LEGACY | Stores a session ID to identify you across our service | When you close your browser |
| KEYCLOAK_IDENTITY | Stores a session ID to identify you across our service | When you close your browser |
| form-session | Identifies your browser | When you close your browser |
| SESSION | Identifies your browser | When you close your browser |
| QueueITAccepted-* | Helps us manage access to our service during periods of high traffic | 1 day |
| CSRF-TOKEN | Protects you from fraudulent websites | When you close your browser |
| X-CSRF-TOKEN | Protects you from fraudulent websites | When you close your browser |