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If you are unable to use the UK Immigration ID Check app, for example because your passport chip is broken or you are using an ID card, you will need to attend a visa application centre to verify your identity. Applications for people who apply from inside the UK will need to attend a UK Visa and Citizenship Application Service location which will open on 22 January 2021.

If you were a frontier worker in the UK before 11pm GMT on 31 December 2020, you can travel and work using your passport or national identity card until 1 July 2021.

If you need help, contact UKVI.